Events

We were recently privileged to facilitate a Customer Experience Training for a cross-functional team of over 80 staff members from AMG Realtors and engage them on the importance of building exceptional customer experiences within the real estate sector. In Kenya’s highly competitive real estate industry, customer centricity is not optional...it…

It was an honor to have our Director of Business Development, Gillian Ndeti, representing us on Family Media this morning, in an important discussion on Customer Safety in Digital Banking and Mobile Money. With over a decade of experience building and scaling financial services across Africa (including pioneering roles at…

It was an honor to have our Chief Customer Experience Officer moderating a thought-provoking panel discussion on “Understanding the African Consumer” at the Africa CX Leaders Forum in Kigali, Rwanda held from 11-12 September, 2025. The discussion explored what makes African consumers unique…the cultural influences, expectations and socio-economic forces that…

We are proud to have been represented at the Africa CX Leaders Forum in Kigali, Rwanda from 11–12 September 2025, a truly historic gathering of Customer Experience (CX) thought leaders & professionals from across the continent. The forum brought together voices from all over Africa, demonstrating the power of collaboration…

CX is the new business battlefield and Africa is ready to lead the charge! All roads lead to the vibrant city of Kigali, Rwanda for the first-ever Africa CX Leaders Forum hosted by our proud partners, CX Touchpoints Group. This two-day, power-packed event will bring together Customer Experience leaders, innovators, and decision-makers…

🤝 Exciting News from CX Pro Africa! We’re proud to announce our new partnership with the @cxtouchpointsgroup, the team behind Africa CX Leaders Forum, to co-create actionable blueprints that will guide CX Transformation for SMEs across Africa. At CX Pro Africa, we believe that every business, no matter its size,…

The travel industry is built on dreams and moments, but behind every itinerary is a team that makes it all come alive! That’s why CX Pro Africa partnered with ZAKALE EXPEDITIONS LTD and Skywide Tours and Travel for a dedicated one-day Customer Experience (CX) training. During the training, we placed…

What an incredible three days it was in Kisumu, Kenya, at Africa’s Annual Customer Experience Conference 2025, hosted by ICX Kenya!