The travel industry is built on dreams and moments, but behind every itinerary is a team that makes it all come alive!
That’s why CX Pro Africa partnered with ZAKALE EXPEDITIONS LTD and Skywide Tours and Travel for a dedicated one-day Customer Experience (CX) training.
During the training, we placed a focus on:
✨Understanding evolving traveler expectations
✨Service recovery strategies when disruptions occur
✨Personal branding & communication to create authentic connections
✨Building a CX culture that drives loyalty and repeat business
In today’s competitive market, it’s not just about destinations, it’s about how you make customers feel at every stage of the journey. Kudos to the Zakale & Skywide teams for investing in their people to transform experiences!
