It was an honor to have our Director of Business Development, Gillian Ndeti, representing us on Family Media this morning, in an important discussion on Customer Safety in Digital Banking and Mobile Money.
With over a decade of experience building and scaling financial services across Africa (including pioneering roles at M-PESA and Airtel Money), leading cross-border remittance growth and consulting in fintech, Gillian highlighted that safety, trust, security and transparency are an integral part of customer experience in digital & mobile banking.
She highlighted how safe, seamless, and reliable digital systems directly shape customer journeys, turning financial access into financial confidence, and strengthening the broader financial ecosystem.
We are proud of this milestone and grateful to Family Media for the platform to contribute to such an important conversation shaping the future of digital finance in Africa.
#DigitalBanking #MobileMoney #CustomerExperience #FintechAfrica #FinancialInclusionKE
