Our Story
For over two decades, we have been deeply immersed in the world of Customer Experience (CX), witnessing firsthand how exceptional service can transform businesses and touch lives. Throughout our journey in the corporate world, we have seen companies rise and fall, not because of their products or services, but because of how they made their customers feel. We have seen the power of loyalty, the impact of trust, and the lasting effects of memorable experiences.
It is this passion, this unwavering belief in the power of Customer Experience, that led us to establish CX Pro Africa in 2024. We envisioned a CX Solutions company that would not only help businesses grow but also create meaningful, lasting connections with their customers.
Where Passion Meets Impact.
CX Pro Africa was born from the desire to empower organizations across Africa with the right tools, strategies and insights to build customer loyalty. We believe that every customer interaction is an opportunity to inspire, delight, build a loyal customer base. This belief fuels our vision & mission, and it is why we are committed to shaping a future where businesses across Africa thrive through the power of exceptional Customer Experiences.
Businesses that we have worked with have seen a 900% increase in ROI, NPS scores of up to 96, best-in-class digital transformation and stronger social media engagement and business opportunities.
Our Vision
Building Loyal Customers, One Experience at a Time.
Our Mission
Our mission is to empower customer-centric organizations across Africa by providing innovative, actionable, and sustainable solutions that elevate their customer experiences.
We are dedicated to fostering authentic connections, enhancing customer satisfaction, and driving organizational growth through tailored strategies and insights that place customers at the heart of every interaction.
Meet Our Executive Team: The Heartbeat of CX Pro Africa
At CX Pro Africa, we believe that exceptional customer experiences start from within. Our executive team is more than just a group of professionals—they are passionate leaders, innovators, and visionaries who are deeply committed to transforming Customer Experience across Africa.
With decades of collective expertise in CX strategy, digital transformation, customer insights, and service excellence, our leadership team brings a wealth of knowledge and a shared dedication to helping businesses build lasting customer loyalty. But beyond experience, what truly defines our leaders is their unwavering belief in the power of human connections.
Every strategy we craft, every training we deliver, and every solution we implement is driven by a singular mission: to empower organizations to create meaningful and memorable experiences for their customers. Our leaders don’t just talk about CX, they live it – championing customer-centric cultures, inspiring teams, and leading by example.
Together, we are building more than a company; we are shaping the future of Customer Experience in Africa.
Stella Kamau
Co-founder and Chief Customer Experience Officer
Stella is a Customer Experience professional with a wealth of experience in the hospitality, ICT, healthcare, telecommunications, renewable energy and biotechnology industries. She is skilled in driving strategic Customer Experience initiatives, implementing customer-centric solutions, and enhancing service delivery to achieve exceptional, world-class experiences.
Stella is also a member of the Institute of Customer Experience in Kenya and has served as a Steering Council Member, Judge and Keynote Speaker at the International Customer Experience Awards (ICXA) on multiple occasions.
Gillian Ndeti
Co-founder & Director, Business Development
Gillian is Co-founder & Director, Business Development at CX Pro Africa, a Customer Experience consultancy firm whose vision is building loyal customers, one experience at a time!
With over a decade of experience scaling financial and digital services across Africa, she brings a track record of leading transformative projects, from international money transfers to credit and bulk payment solutions. She has delivered growth at top-tier firms like Safaricom (M-PESA), Airtel, and Simple Transfer—building products, teams, and partnerships that move the needle.
She is passionate about creating solutions that serve real customer needs, unlocking new revenue streams, and leading high-performance teams.
